Shipping and Returns

Shipping, returns, and other FAQs

How much do you charge for shipping & handling?

Standard shipping: $5.95

FREE on all domestic orders over $50.00

Most orders are shipped within 24 hours Monday through Friday; However, all mail carriers are experiencing higher volumes due to COVID-19, which may lead to a delay in delivery. 

Do you offer gift-wrapping?

All items come wrapped in metallic tissue paper bowed with a black velvet ribbon. We can always include a handwritten note, Just include your note in the "note to seller" section of your cart.

Do you ship internationally?

Not currently. 

What is your return policy?

Unopened products in original, sellable condition may be returned within 14 days of purchase. Email admin@oliveaux.co for return authorization. You will receive a credit for the unused products you send back once we receive them; However, return shipping charges are your responsibility.

**We do not accept returns of opened products.

If you open a product and don't like it, it ends up getting thrown away. That's not great for Mother Earth, not great for us, and not great for the small companies we parter with.

To avoid this scenario we offer sample kits and guidance with product recommendations to make sure you find something that you'll love. We think this approach is better for all of us.

...So how do I get samples?

Most of our products have the option to select a sample size, this allows you to get a small sample of almost anything on our site. Each sample is large enough for you to try 2-4 times depending on the product. 

Additionally, with each order of full size products, we're happy to include complimentary samples of up to three products you would like to try. Make your request at checkout, and we'll do our best to include as many of them as we can depending on product availability.